Frequently Asked Questions
Everything you need to know about shopping with DIGS Ballard.
What are your standard shipping rates and delivery times?
We offer flat-rate shipping across the continental U.S. Most in-stock home decor items ship within 2-3 business days. Larger furniture pieces may require additional lead time and will be coordinated via our specialized white-glove delivery partners.
What is your return policy for home goods?
We want you to love your space. You can return unused, non-custom items in their original packaging within 30 days of purchase for a full refund. Please note that shipping costs are non-refundable and custom-ordered furniture is final sale.
Do you offer interior design consultations?
Yes! DIGS Ballard provides personalized design services to help you curate the perfect look for your home. You can book a virtual or in-person consultation through our contact page to discuss furniture selection, color palettes, and layout.
How can I track my order?
Once your order has been processed and dispatched, you will receive an email confirmation containing a tracking number and a link to the carrier's website to monitor your delivery progress.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), as well as modern digital payment options including Apple Pay, Google Pay, and Shop Pay for a seamless checkout experience.
Are your products sustainably sourced?
At DIGS Ballard, we prioritize quality and ethics. We partner with artisans and manufacturers who utilize sustainable materials and fair labor practices whenever possible to ensure your home is both beautiful and responsible.