Returns & Exchanges

At DIGS Ballard, we want you to love your home as much as we do, which is why we offer a 30-day return window for most furniture and decor items in their original condition. Please note that custom upholstery, final sale items, and floor models are not eligible for return.

Return Process

• 1.
  Initiate Your Request

  Contact our Ballard showroom team via email or phone with your order number and the specific items you wish to return to receive a return authorization.

• 2.
  Prepare the Package

  Carefully repackage the items in their original manufacturer packaging, ensuring all hardware and assembly instructions are included to avoid restocking fees.

• 3.
  Ship or Drop Off

  You may bring your return directly to our Seattle storefront or ship it back using a carrier of your choice; please ensure the package is insured for its full value.

• 4.
  Receive Your Refund

  Once our warehouse inspects the returned goods, we will issue a refund to your original payment method within 5-7 business days, minus any applicable shipping costs.